Frequently Asked Questions
Shipping and Returns
Yes, we ship all over the world, however shipping can be rather expensive so please see our list of international distributors to see if there is one near you.
If you do choose to ship internationally we recommend DHL as they are the fastest and most reliable. We are more than happy to assist you in resolving any issues that may arise during shipping or customs.
We work hard to ensure that all orders are shipped within 48 hours of ordering.
Please note that our warehouse does not ship on weekends or holidays. If you place an order after noon on Friday it will most likely be shipped on Monday. All orders ship directly from our fulfillment center in Arizona.
If you are missing your order confirmation or tracking number send us an email at firstname.lastname@example.org and we'd be happy to help.
If your product is unopened, you may return it within 30 days of purchase. Buyer must pay shipping.
While we are very proud of what we've created we wouldn't want anyone to feel this way after purchasing from us. If you are dissatisfied for any reason please send an email to email@example.com and we will do our best to resolve any issues you may be experiencing.
We recently switched to using deionized water instead of distilled water as the base for our concentrates. The very small amount of bicarbonate ions present in the deionized water bonded with the calcium ions and precipitated calcium carbonate. There is no need to shake as they will not dissolve. They do not negatively effect the concentration other than visually.
We have identified a solution and there should not be any mineral deposits in the calcium on the next batch.
A TDS meter is measuring conductivity (usually reported in microsiemens/cm) and then applying a conversion factor to estimate the total dissolved solids, which is usually reported in ppm (mg/L). Lotus has adopted the industry standard to report water recipes for coffee in ppm as CaCO3 equivalent which involves an additional conversion that pretends each ion is an equivalent weight. As such, the correlation between a TDS meter's reading of water and the actual minerality is a somewhat complex relationship.